Fair Craft > General terms & conditions

General terms & conditions

Terms and conditions

By using the website you accept the validity of our general terms and conditions. We at “Fair Craft – Platform for Traditional Crafts” are interested in dealing with people who are interested in our work and our handicraft products in a respectful and appreciative manner.

We operate the website with the greatest possible care and try to keep all information up to date. However, if information on our website is out of date, we are not liable for it.

1. Range of applicability

Our general terms and conditions apply to all business relationships between our company and the buyer of our products. The terms of sale, delivery and payment apply to all sales via the web shop to private individuals as well as to our commercial customers. Different terms and conditions of the buyer are hereby contradicted. With the order, our general terms and conditions are deemed to have been accepted.

2. Completion of contract

The offers or goods contained on the website represent a non-binding invitation to the customer to order from Fair Craft – platform for traditional crafts. All offers are non-binding and can be changed without prior notice to the customer.

By submitting an order on the Internet, the customer makes a binding offer to conclude a purchase contract. We at Fair Craft then send the customer an order confirmation by email and check the offer for its actual feasibility. The order confirmation does not represent an acceptance of the offer, but is intended to inform the customer that his order has been received.

The contract is only concluded when we at Fair Craft have dispatched the ordered product to the customer and have confirmed dispatch to the customer with a second e-mail (dispatch confirmation). The handicraft products are only sent after the invoice amount has been transferred to our account (Thomas Pöchtrager – FAIR CRAFT: IBAN AT46 3430 0000 0093 2632).

The conclusion of the contract is subject to the timely and complete manufacture of the goods. If the goods are not in stock, the customer will be informed immediately about the unavailability of the service. If the consideration has been provided by the customer, it will be reimbursed.

3. Prices

The prices and conditions valid on the day the order is accepted are decisive for the price. The prices quoted by us are exclusive of shipping and any applicable customs duties. For business customers, the prices in the shop for resellers are only net prices.

The shipping costs vary depending on the delivery location. Within Austria, the shipping costs amount to € 5.90 regardless of the size of the order. For Germany and all other countries of the European Union, the shipping costs amount to a flat rate of € 11.90. Within Vienna we are happy to deliver by bike upon agreement of the costs.

4. Minimum order value

Please note the minimum order value for business customers of € 250.00. We cannot process your order economically below this.

5. Delivery or provision of services

We deliver by post or parcel service as quickly as possible. However, delivery takes place within one week at the latest. Usually the delivery takes place after a few days. Delivery dates and deadlines are only binding if they have been expressly confirmed as such by Fair Craft. We neither accept orders nor deliver on vacation days that are clearly stated on the website.

6. Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of withdrawal, you must contact us

Mag. Thomas Pöchtrager
Fair Craft – Plattform für traditionelles Handwerk
Jägerstraße 35/20
1200 Wien
Tel.: +43 677 61745940
Mail: office@fair-craft.com

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached withdrawal form template for this purpose, but this is not mandatory.

In order to meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal:

If you cancel this contract, we have to repay all payments that we have received from you immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You have to return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract

Mag. Thomas Pöchtrager

Fair Craft – Plattform für traditionelles Handwerk

Jägerstraße 35/20

1200 Wien

The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Withdrawal form:

(If you want to cancel the contract, please fill out this form and send it back)


Mag. Thomas Pöchtrager

Fair Craft – Plattform für traditionelles Handwerk

Jägerstraße 35/20

1200 Wien


I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if this is communicated on paper)

– Date

(*) Delete the inapplicable.

7. Exclusion/expiry of the right of withdrawal

A right of withdrawal does not exist in the case of contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

8. Data protection

We are of course committed to comprehensive protection of your personal data in accordance to the provisions of the Data Protection Act. In addition, we assure you that your personal data will not be passed on to third parties.

9. Electronic communication

You agree that the contract-related communication can take place in electronic form.

10. Image rights

All image rights are held by Fair-Craft – platform for traditional craft. Use without express consent is prohibited.

11. Other

Since our products are individual pieces that were manufactured manually and not industrially, there may be deviations between the product images on the website and the products delivered.